[PDF] Syllabus Assistant Manager Kerala Welfare Fund Board KWFB| 433/2024 syllabus Kerala PSC

Syllabus assistant Manager Kerala Welfare Fund Board KWFB: DETAILED SYLLABUS FOR THE POST OF ASSISTANT MANAGER IN KERALA LABOUR WELFARE FUND BOARD CATEGORY NO.433/2024, TOTAL : 100 MARKS

Join My Notebook Whatsapp Channel

Syllabus Assistant Manager Kerala Welfare Fund Board KWFB

Contents:

Module 1: Food Production (12 Marks)

Kitchen organization and hierarchy Cooking aims/objectives, methods, Basic Indian Regional and
international cuisines Basic Principles of Food Production – Vegetable and fruit, Stocks,
Sauces & Gravies, Soups, Egg, Meat, Fish Cookery. Food safety and HACCP Rice, Cereals & Pulses. Larder, Charcutierie Ingredient sourcing, storage, portion control Bakery and patisserie fundamentals Commodities – Shortening, Raising agents, Thickening agents, Sugar, Milk, Cream, Cheese, Butter. Costing and yield management

Module 2: Food & Beverage Service (12 Marks)

Departmental organisation, F&B Service Equipment Preparation for Service, Types of food service styles, Planning & Operating various F&b Outlet, Gueridon Service
Beverage classification, Alcoholic Beverage, Wines, Beer, Spirits, Aperitifs, LiqueursCocktails, Mixed drinks and Bar operations,
Tobacco.Function Catering – Banquets, Buffets setup Managing F&B Outlet, Customer service skills and upselling POS systems and billing procedures, Kitchen Stewarding

Read : [PDF]Kerala Financial Corporation Assistant Previous Question papers

Module 3: Front Office Management (FO) (12 Marks)

Role and functions of the front office in hotel operations, Computer Applications in FO
Reservation systems (manual and computerized), FO Accounting Guest registration, check-in, check-out procedures, Guest cycle, Types of rooms Handling guest complaints and service recovery
techniques Night audit procedures and revenue reconciliation Coordination with other departments

Module 4: Housekeeping Management (12 Marks)

Organizational structure of the housekeeping department, Keys, Room layout & guest supplies Cleaning schedules, standards, and equipment usage, Layout of Guest rooms Linen and uniform
management, inventory control, Interior decoration Pest control and waste management practices Health, safety, Security and
hygiene protocols

Module 5: Hospitality Marketing (8 Marks)

Budgeting and cost control 7 Ps of Marketing Segmentation,Targeting, and Positioning
Sales promotions for Hospitality Services Pricing strategies & revenue management basics

CRM in marketing and loyalty programs Digital marketing tools

Module 6: HR Management (8 Marks)

Introduction to HR, Recruitment and selection processes Training and development programs Performance appraisal and theories of motivation Labor laws and employee welfare Conflict resolution and team building Succession planning

Module 7: Financial Management (8 Marks)

Introduction to accounting, Journal, Ledger, Subsidiary books, Understanding Finanical Statements Budget preparation and forecasting Cash Book, Bank Reconciliation Statement, Trial
Balance, Final accounts, Capital & Revenue Expenditure.
Revenue Management Tools Financial ratios and KPIs Investment appraisal

Module 8: F&B Management (8 Marks)

Cost Dynamics – Elements and Classification of cost Sales Concept Inventory Control, Beverage Control Sales Control, Budgetory control Variance analysis, Breakeven analysis, Menu Merchandising, Menu Engineering, MIS

Module 9: Event Management (10 Marks)

Planning and execution of events Venue selection and AV requirements
Vendor management and contracts Risk assessment and contingency planning
Post-event evaluation, Event Dossier Technology in event management

Module 10: Tourism Management (10 Marks)

Types of tourism, Guides,Escorts, Tourism Regulations, Operations Destination management strategies Tour packaging and itinerary Sustainable tourism practices
Tourism marketing, Global tourism trends Collaboration with OTAs

Download syllabus PDF KWFB 433/2024 syllabus Kerala PSC

Syllabus Assistant Manager Kerala Welfare Fund Board KWFB 433/2024 syllabus Kerala PSC